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Key resources
New Zealand health care system
Law & Ethics
Effective Communication
Pharmacology
Patient safety
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Online Links
Books Online: General
Books Online: Health
Books on the Shelves
The Pharmacy Council: Social media and the pharmacy profession
Articles
Strategies to develop the dyadic Interpersonal communication skills of pharmacist.by Deepika Nelson
Student pharmacists' use of patient-centered communication skills during an Iintroductory pharmacy practice experience.by Benjamin Teeter et al.
Direct observation of telephone communication between community pharmacies and prescribers in New Zealand by Nastassja Trausch and James A. Green
Communication and interpersonal skills
by
Erica Pavord; Elaine Donnelly
Dewey Number: eBook
Publication Date: 2015
People-centric skills
by
Danny M. Goldberg
Dewey Number: eBook
Publication Date: 2020
Use your interpersonal and communication skills as a financial professional to work successfully with clients
Health communication in the 21st century
by
Lisa Sparks et al.
Publication Date: 2012
The knowledgeable patient: Communication and participation in health
by
Sophie Hill
Publication Date: 2011
Communication skills for the health care professional
by
Gwen van Servellen
Publication Date: 2018
Useful chapters - Chapter 5 The nature of therapeutic communications - Chapter 18 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
Listening, Learning, Caring and Counselling
by
Cate Howell
Dewey Number: eBook
Publication Date: 2016
Communication skills in pharmacy practice
by
Robert S. Beardsley et al.
Dewey Number: 615.1 COM
Publication Date: 2011
Handbook of communication in oncology and palliative care
by
David Kissane et al.
Dewey Number: 616.994 HAN
Publication Date: 2010
Chapter 44: Communication in oncology pharmacy: The challenge of treatment adherence
Pharmacists talking with patients: A guide to patient counselling
by
Melanie J. Rantucci
Dewey Number: 615.1 RAN
Publication Date: 2006
Useful chapters: Chapter 5: the Counselling Session and Chapter 7: Human interactions and counselling skills in pharmacy
Health Literacy
Articles
Guidelines
Health literacy in action: Kaupapa Maori evaluation of a cardiovascular disease medications health literacy intervention by Teah Carlson et al.
What information do patients want about their medicines? An exploration of the perspectives of general medicine inpatients by Amy Chan et al.
Health literacy: health professionals' understandings and their perceptions of barriers that Indigenous patients encounter by Michelle Lambert et al.
Ministry of Health: A framework for health literacy
Rauemi Atawhai – A guide to developing health education resources in New Zealand
Korereo marama: Health literacy and Maori: Results from the 2006 Adult Literacy and Life Skills Survey
Ministry of Health: Health literacy review guide
AHRQ Pharmacy Health Literacy Center
Agency for Healthcare Research and Quality (USA)
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