Business Services and Administration
Where to look on the shelves
| Call centre | 651.73, 658.812 |
Call center representative: Red-Hot career guide; 2588 real interview questions by Dewey Number: 651.73 CALPublication Date: 2019
The new receptionist: An essential guide to the professional workplace by Dewey Number: 650.144 SMIPublication Date: 2019
The service culture handbook: A step-by-step guide to getting your employers obessed with customer service by Dewey Number: 658.812 TOIPublication Date: 2017
Working the phones: Control and resistance in call centres by Dewey Number: 658.812 WOOPublication Date: 2017
WOW your customers! 7 Ways to world-class service by Dewey Number: 658.812 HANPublication Date: 2018
Contact center management: From complaint department to value center by Dewey Number: 658.812 SMEPublication Date: 2019
Fifty ways to improve your telephoning and teleconferencing skills : ... without too much effort by Dewey Number: 651.73 TAYPublication Date: 2008
Customer service training 101: Quick and easy techniques that get great results by Publication Date: 2017
Working the phones: Control and resistance in call centres by Publication Date: 2017
Your customer rules! Delivering the Me2B experiences that today's customers demand by Publication Date: 2015
- CSM - The Magazine for Customer Service Managers & Professionals CSM is a free service which aims to help the thousands of dedicated professionals working in customer service around the world.
- Customer Service Zone Useful articles on a large variety of customer service-related topics - particularly useful for students studying New Zealand Certificate in Contact Centres (Level 3) programme.
- Five telephone communication skill tips for customer service This site provides information on how to improve your telephone skills.